At Ruchika and Mallika Pret Wear, we aim to deliver high-quality products that we hope you love. But, just in case you're unhappy with your purchase, we can help with an exchange of sizes only and NO REFUNDS.
We endeavor to make your shopping experience as pleasurable and stress-free as possible. When making a purchase with us, you acknowledge and agree to the following terms and conditions:
- Your purchase from Ruchika and Mallika Pret Wear is eligible for size exchange within 5 days of delivery of your product.
- No return or exchange on made-to-order customized styles.
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Once your order is confirmed, we do not offer any cancellations. However, in the event of alterations, we will be happy to assist you.
- For customization queries, please get in touch with our customer care team at ruchikamallikalabel@gmail.com or +91 9810005666.
- One-time alterations will be free of charge.
- Order to be shipped by customer in case of size exchange or defect/damage to the following address:
Ruchika and Mallika Pret Wear,
D-107/108 Okhla Phase-1, New Delhi, 110020.
- Ruchika and Mallika Pret Wear will not be liable for any damage/loss incurred during return transit.
- In case of any issues with your order, the customer is required to contact us within 3 days of delivery to raise a dispute.
- In case of any delay from the customer, the order will not be eligible for return/exchange.
- Our garments are all made to order. Please go through our size chart or call on our customer care number, +91 9810005666, to assist you with the right size for you.
- An outfit is eligible for size exchange or alteration only once. The delivery charges for size exchanges and alterations are ₹350, which is to be borne by the customer.
- No exchange, no return, no refund on sale or discounted merchandise.
- Items must be unused, unworn, unwashed, free of damage, stains, and fragrances. The tag on the product should be intact.
- Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects.
- Custom-made orders cannot be exchanged; they can only be altered, that too only once.
